Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- What file format do you prefer?
- How long does it take for you to complete my order?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything?
- How do I go about getting an estimate from you?
- What file format do you prefer?
The most preferred file type is a high resolution PDF file. Most all layout programs offer export options where you can convert your raw file into a PDF. By doing this you will be eliminating any font or link issues that we would most likely come across when using original files. Please contact your sales representative, and we'll get you the directions you need to successfully make a PDF from any program.
- How long does it take for you to complete my order?
There really isn't a short answer to this question. Some jobs can be produced in hours and some jobs may take days. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.
- What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
- Why do I need to look at a proof if I've already given you everything?
We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
- How do I go about getting an estimate from you?
Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.
